Privacy Policy
Your family's privacy is sacred to us.
At Mebu HealthCare Private Limited, we treat your data with the same care we would want for our own children.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Mebu mobile application, website, and related services (collectively, the "Services").
Information We Collect
We collect only the data necessary to provide safe, personalized, and reliable services.
Account Information
- Parent or caregiver name.
- Email address and login credentials.
- Baby's due date or birth date (used for age-appropriate insights).
Health & Wellness Data (User-Provided)
- Feeding, sleep, growth, diaper, and symptom logs.
- Medication and vaccination records entered by you.
- Doctor visit notes, uploaded prescriptions, and optional transcripts.
All such data is entered voluntarily and remains under your control.
Usage & Technical Data
- Device type, operating system, and app version.
- App interactions and feature usage (in anonymized or aggregated form).
We do not collect precise location data or access contacts, photos, or microphones without explicit user action.
Data Ownership & User Control
You Own Your Data
No Data Selling
Export Anytime
- You own your data.
- Mebu does not sell, rent, or trade your personal or health data to advertisers or data brokers.
- You may export your data or request full account deletion at any time via app settings.
Upon deletion, all personal data is permanently removed within 30 days, unless retention is legally required.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration.
This includes the use of standard security practices such as encrypted connections, access controls, and internal safeguards appropriate for a consumer health application.
Please note that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies & Tracking
Mebu uses minimal cookies and similar technologies.
Essential
Required for authentication, session management, and security.
Analytics
Anonymized data to understand usage and improve experience.
Preferences
Remember your language and notification settings.
You can manage cookies through your device or browser settings. Disabling essential cookies may affect functionality.
How We Use Your Information
We use your data to:
- Provide personalized maternal and infant wellness insights.
- Enable reminders, logs, and progress tracking.
- Improve product features and app reliability.
- Communicate important updates or service-related messages.
We do NOT use your data for targeted advertising.
Automated Insights Disclaimer
Mebu may provide automated insights or summaries based on the information you choose to log. These insights are intended only to help you organize information and are not medical advice, diagnosis, or treatment recommendations.
Always consult a qualified healthcare professional for medical concerns.
Medical Disclaimer
Mebu is NOT a medical device.
The content, tools, reminders, and insights provided are for educational and informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
If you believe you or your child may be experiencing a medical emergency, contact a licensed doctor or emergency services immediately.
Healthcare Professional Testimonials — Disclosure & Policy
This policy applies to video or written testimonials by registered medical professionals featured on the Mebu website or marketing materials.
Nature of the Testimonials
All healthcare professionals featured on Mebu have shared their opinions voluntarily and independently, based on their personal clinical observations. These statements represent individual professional perspectives and are not collective guidance from any medical body, hospital, or institution.
Featured doctors are registered practitioners under the National Medical Commission Act, 2020 (formerly Indian Medical Council Act, 1956).
Compliance with IMC / NMC Ethics Regulations
In accordance with the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002, Regulation 6.1 — no testimonial featured on Mebu constitutes an advertisement for any doctor's personal practice. Doctors do not receive patient referrals, commercial fees, or any quid-pro-quo arrangement through their participation.
No featured statement makes a claim of guaranteed cure, treatment, or diagnostic capability attributable to Mebu, in compliance with the Drug and Magic Remedies (Objectionable Advertisements) Act, 1954.
Consumer Protection Compliance
In accordance with the Consumer Protection Act, 2019 and applicable ASCI (Advertising Standards Council of India) Guidelines:
- All testimonials are genuine and reflect the doctor's own experience and views.
- No testimonial has been fabricated, unduly edited, or presented out of context.
- Mebu does not imply that results experienced by any doctor's patients are typical or guaranteed for all users.
Not Medical Advice
Opinions shared by featured healthcare professionals are informational in nature and do not constitute personalised medical advice, diagnosis, or treatment recommendations for any individual user. Users should always consult their own qualified healthcare provider for personal medical decisions.
No Commercial Endorsement Fee
Featured doctors have not been paid an endorsement fee for their testimonials. Any association between a featured doctor and Mebu (e.g., advisory role) is separately disclosed where applicable.
Right to Withdraw
Any featured healthcare professional may request removal of their testimonial at any time by contacting us at support@mebu.in. Removal will be completed within 7 business days.
Governing Regulation
This policy is governed by and construed in accordance with the laws of India, including but not limited to:
- National Medical Commission Act, 2020
- IMC (Professional Conduct, Etiquette and Ethics) Regulations, 2002
- Drug and Magic Remedies (Objectionable Advertisements) Act, 1954
- Consumer Protection Act, 2019 & ASCI Guidelines
- Information Technology Act, 2000 & IT Rules, 2021
- Digital Personal Data Protection Act, 2023
Children's Privacy
Mebu is intended for adult parents and caregivers (18+).
- We do not knowingly collect personal information directly from children under 13.
- Infant data is entered and controlled entirely by the parent or legal guardian.
If you believe a child's information has been collected improperly, please contact us immediately.
Legal & Regulatory Compliance
Mebu is designed to operate in accordance with applicable Indian data protection and information technology laws.
We process personal data based on user consent and only for the purposes described in this policy.
International Users
If you access Mebu from outside India, you do so at your own initiative and are responsible for compliance with local laws.
Data Retention
We retain your data only while your account is active or as required by law. Deleted accounts are purged within 30 days.
Intellectual Property
The Mebu name, logo, app design, and software are owned by Mebu HealthCare Private Limited.
You retain ownership of the personal information and content you submit. We use this information only to provide the Services.
Governing Law & Jurisdiction
Governing Law: Laws of India.
Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the app or website.
Terms of Use
Subscription Terms
Mebu offers optional premium subscription plans:
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.
- Your account will be charged for renewal within 24 hours prior to the end of the current period.
- You can manage and cancel your subscription in your device's Account Settings.
- Any unused portion of a free trial period will be forfeited upon subscription purchase.
Payment
Payment will be charged to your Apple ID account at confirmation of purchase.
Cancellation
To cancel your subscription:
iOS: Go to Settings → [Your Name] → Subscriptions on your iOS device.
Android: Open Google Play Store → Menu → Subscriptions.
By using Mebu, you agree to these Terms of Use and our Privacy Policy. We may update these terms periodically, and continued use constitutes acceptance of any changes.
Contact Us
We aim to respond to legitimate queries within a reasonable time.